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 Leveraging Talent and Working Together
Keeping costs down and customer service up during the current economy is paramount. This requires strong leaders and managers and highly engaged employees that work well together on organization priorities. If your workplace is burdened by people issues that keep you up at night, we can help you.
We provide information to obtain discretionary efforts from your employees, resolve work conflicts and build awesome teams.
As you identify and develop top leaders, managers and employees and get them engaged in the right jobs working together, you will increase productivity, employee and customer satisfaction, and reduce waste and expensive turnover costs. In addition, you will sleep at night.
Contact us for a free 1 hour consultation: 510-435-9190.
Develop
your managers and leaders. Use job match, 360 degree feedback, online training, and succession
planning to select, develop, promote, and retain top leaders
and managers. Great leaders have higher revenue, quality and
customer satisfaction and lower employee turnover.
Result: The Checkpoint 360 Degree Feedback System and follow up online
training improved manager competency scores significantly
in 94% of 18 competencies.
Motivate
and engage the heart and mind of your employees;
give them job fit and personality assessment data for self improvement
and assist their managers to understand their employees and
to coach them to high performance. Set customer service standards
and provide customer service training.
Reduce Workplace Conflicts Resolve conflicts between managers and their employees by assessing managerial fit. In addition, measure personality factors and provide employees and their managers with information on employee preferences and how they manage conflict and stress.
Use the Profiles Team Analysis for managers to assess potential team conflicts and provide the manager with suggestions for managing differences on the team.
Use
team analysis and team building. Provide teams
with concrete data to improve their effectiveness. Develop
cross functional teams and put them to work analyzing and
improving your business processes and workflows to achieve
a shared understanding across functions, collaboration, creativity
and efficiencies.
Result: At
KLA-Tencor team building resulted in a 20-40% increase in
team effectiveness behaviors.
Leader
and Manager Development
Succession
Planning
Team Analysis/Team
Building Training
Process Improvement
Prevent
theft, absenteeism, and negligent hiring. Failure
to check a candidate's background and integrity can have devastating
effects on your finances and reputation. The average cost
of absenteeism per employee annually is $645 and the average
cost of theft is $2000.
Predict
job success and reduce turnover. Assess and hire
for job match. Productivity and employee retention are outcomes
of a good job match. You have a 75% chance of making a good
hire when job match is added to the traditional hiring process
and only a 14% chance of hiring a top performer with interviewing
only. Use sales personnel, customer service, and call center
assessments to select and coach top performers.
Result:
A bank reduced turnover from 29% to 7%, a 75% reduction in
turnover with the use of the Profile PXT job fit and honesty/work
ethic assessments.
Hiring
Best Practices Checklist - receive a
complimentary copy
Hiring
Assessments
Background
Checks
Sales Personnel
Assessment
Customer Service
Assessment
Applicant Tracking
System
A
dissatisfied customer tells at least 20 people about your
poor service. Use a proven tool and process, the Customer
Service Profile to achieve and sustain superior customer service.
Result:
A 25% increase in customer satisfaction ratings was achieved
by a luxury hotel with the use of the Customer Service Perspective.
Customer
Service Assessment
One
study found the annual sales revenue of a top performing salesperson
was $179,000 more than the revenue of a low performer. Use
the Profile XT Sales Report or the Profile Sales Indicator
to select, coach and keep top sales professionals.
Result:
A drug company increased total sales 33% and repeat sales
16% using the PXT.
Sales
Personnel Assessment
Establish
baseline measurements such as employee turnover rates, sales
revenue, customer satisfaction, time to market, absenteeism
rates, and manager performance scores. Implement assessments
and track changes in baseline measurements and return on human
capital investments.
Employee
Surveys
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Assessment
Strategies
705 Union St.
Pacific Grove, Ca 93950
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